TERMS & CONDITIONS

Standard Terms & Conditions

1.0 Terminology

1.1 In these terms and conditions, the following words shall have the following meanings:

“The Tour” means Royal Liver Building 360.

“Company” means Heritage Attractions Ltd.

“Contract” means these terms and conditions.

“Management” means the Management of Royal Liver Building 360.

“Tour Staff” means the staff, employees and representatives of Royal Liver Building 360.

“Guests” means the company, firm or individuals present within the tour.

“Ticket” means the entry ticket/wristband and respective cost of that ticket into the tour.

2.0 Health, Safety and Access

2.1 There is CCTV in operation throughout The Tour for your safety.

2.2 The Tour traverses a working office building, so guests will be required to stay with their guided tour group at all times.

2.3 The Tour does have a level of physical exertion as above the 10th floor there are no lifts and you will have to negotiate 135 stairs up & back down. The stairs are narrow and winding so if you have any issues with claustrophobia, vertigo, heights or even just feel you will physically struggle we strongly advise that you don’t proceed with booking tickets.

2.4 The Tour lasts 70 minutes and there are no toilets available after departing the lower ground floor visitor centre.

2.5 The Tour goes out on balconies at height and we have strict safety guidelines that have to be followed. Anyone not following these rules will be asked to leave the tour. It is therefore the responsibility of all guests to follow all outlined safety rules and procedures at all times.

2.6 Every 15 minutes the bells ring from the tower. Although this is a one off sound you may hear the bells chime during The Tour and for this reason we recommend that to protect your hearing you collect a pair of ear plugs from The Tour entrance and use them when instructed by your guide.

2.7 All large bags are to be stored in lockers; no bags apart from handbags are authorised to be on The Tour for safety reasons. All items, belongings and other property brought into The Tour by guests shall be at such guests’ own risk and The Tour and The Company accepts no liability for the loss or damage to such property.

2.8 There is to be no food/drink, alcohol or smoking (including E-Cigs) permitted on The Tour at any point.

2.9 There may be the need in extreme weather conditions to stop access to the highest levels of The Tour for safety reasons.


2.10 If there are strong winds during The Tour, items of loose clothing such as hats or scarfs, should be removed to prevent them from falling from the building. For this reason, umbrellas or “Selfie Sticks” are not permitted for use on the balconies in any weather.

2.11 The Company reserves the right to evacuate The Tour in the event of a fire alarm, or other emergency irrespective of whether it is a genuine emergency or not, in order to protect all guests, Management and tour staff and in this event, does not accept liability for any delay and is not liable to refund part or all of the ticket.

2.12 Staff trained in First Aid will be on duty and able to assist at all times.

3.0 Tickets

3.1 All persons visiting The Tour are admitted subject and agreeing to this Contract when purchasing admission tickets online.

3.2 All guests entering The Tour areas must have a valid admission ticket/wristband that must be retained throughout their visit.

3.3 Tickets are not transferable and accordingly may not be sold or passed on to any third party.

3.4 Tickets are sold on the understanding that no money in respect of unused tickets will be reimbursed.

3.5 Lost or stolen tickets will not be replaced.

3.6 Tickets purchased are non-refundable and non-transferable.

3.7 The Management are not obliged to refund monies or exchange tickets.

3.8 Requests to change the date of your visit must be made no later than 72 hours before the visitor centre opens on the date of your booking. Any potential new dates are subject to availability. The potential new date must be within 3 months of original booking date and tickets can not be exchanged again.

To request an exchange of date please email info@rlb360.com (no later than 72 hours before the visitor centre opens on the date of your booking) with the following information

– Booking Reference

– Proposed new date (Subject to availability)

– Proposed new time (Subject to availability)

Any requests made that do not follow this policy will not be fulfilled and be subject to the standard Terms & Conditions on our website.

3.9 Individual elements of The Tour may be unavailable at any time for technical or operational reasons. The Management will attempt to ensure that as many elements of The Tour as possible are open for use by guests, however The Management also reserves the right to alter or change The Tour programme if at any time it is deemed necessary to do so.

3.9a The company is not liable for any losses incurred for either travel or accommodation due to booking cancellations, restrictions imposed on opening or issues arising force majeure.

3.10 Tickets purchased online entitle the purchaser to the same rights as pay-on-the-day tickets.

3.11 Timed tours are in operation and must be adhered to at all times.

3.12 Guests missing their booked tour slot will not be entitled to a refund and will not be entitled to the offer of an alternative tour.

4.0 Photography

4.1 From time to time Royal Liver Building 360 or other authorised parties carry out photography and/or video recording within the attraction, which may feature visitors. This is used for promotional purposes only. By purchasing a ticket or visiting the attraction on these days you are consenting for Royal Liver Building 360 to use any pictures/recording made for the above purpose. Please advise a member of management or staff if you do not wish to be featured in such publicity materials.


4.2 Guests are permitted to take photographs and recordings within certain areas of The Tour, provided that these are solely for private use and are not sold or used for any commercial or public purpose. However, we would ask that when taking photographs or making recordings you are sensitive to other guests who may not wish to be photographed or recorded. Photos or Video is not permitted to be taken in the clock tower during the digital show and any footage uploaded to the internet will be removed in accordance with copyright laws.

Summer 20% Offer

1.1 Offer will be valid on purchases made between Monday 15th August 2022 & Thursday 15th September 2022. Offer is available on tickets for tours until Sat 31st December 2022

1.2 Offer is available on full price standard tour tickets only. Offer is not valid on event tour tickets (Board Room) or discounted tickets (Family Ticket)

1.3 Discount is valid on maximum of 6 tickets per order

1.4 Management reserve the right to remove this offer at any time

1.5 All bookings made are subject to the above standard Terms & Conditions.

Terms & Conditions for Website Usage

1. What’s in these terms?

1.1. These terms tell you the rules for using our website https://rlb360.com.

2. Who we are and how to contact us

2.1. https://rlb360.com is a site operated by [Heritage Great Britain Plc (CRN: 2808359)] / [Heritage Attractions (CRN: 3741747)] (“We”). We have our registered office at 5th floor, 88 Church Street, Liverpool, L1 3HD. Our VAT number is 726954892.

2.2. To contact us, please email info@rlb360.com [or telephone our customer service line on 0151 236 4753].

3. By using our site you accept these terms

3.1. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

3.2. If you do not agree to these terms, you must not use our site.

3.3. We recommend that you print a copy of these terms for future reference.

4. There are other terms that may apply to you

4.1. These terms of use refer to the following additional terms, which may also apply to your use of our site and any bookings you make through our site:

4.1.1. Our Privacy Policy;

4.1.2. Our Cookies Policy; and

4.1.3. Our booking terms and conditions.

5. We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

6. We may make changes to our site

We may update and change our site from time to time to reflect changes to our offerings, our users’ needs and our business priorities.

7. We may suspend or withdraw our site

7.1. Our site is made available free of charge.

7.2. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

7.3. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

8. We may transfer this agreement to someone else

8.1. We may transfer our rights and obligations under these terms to another organisation. We will endeavour to make you aware if this happens and we will ensure that the transfer will not affect your rights under the contract.

8.2. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

9. You must keep your account details safe

9.1. If you choose, or you are provided with, any login / user identification code, password or any other piece of information as part of our security or booking procedures, you must treat such information as confidential. You must not disclose it to any third party.

9.2. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

9.3. If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at info@rlb360.com.

10. How you may use material on our site

10.1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

10.2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

10.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

10.4. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

10.5. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

10.6. If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

11. No text or data mining, or web scraping

11.1. You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

11.1.1. Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.

11.1.2. Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

11.2. The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

11.3. This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

12. Do not rely on information on this site

12.1. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

12.2. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

13. We are not responsible for websites we link to

13.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

13.2. We have no control over the contents of those sites or resources.

14. User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site or third parties (including advertisers). This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

15. How to complain about content uploaded by other users

If you wish to complain about content uploaded by other users, please contact us on info@rlb360.com.

16. Our responsibility for loss or damage suffered by you

16.1. Whether you are a consumer or a business user:

16.1.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

16.1.2. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products, services or accommodation to you, which will be set out in the relevant Terms and conditions.

16.2. If you are a business user:

16.2.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

16.2.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

16.2.2.1. use of, or inability to use, our site; or

16.2.2.2. use of or reliance on any content displayed on our site.

16.2.3. In particular, we will not be liable for:

16.2.3.1. loss of profits, sales, business, or revenue;

16.2.3.2. business interruption;

16.2.3.3. loss of anticipated savings;

16.2.3.4. loss of business opportunity, goodwill or reputation; or

16.2.3.5. any indirect or consequential loss or damage.

16.3. If you are a consumer:

16.3.1. Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

17. How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

18. We are not responsible for viruses and you must not introduce them

18.1. We do not guarantee that our site will be secure or free from bugs or viruses.

18.2. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

18.3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

19. Rules about linking to our site

19.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

19.2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

19.3. You must not establish a link to our site in any website that is not owned by you.

19.4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

19.5. We reserve the right to withdraw linking permission without notice.

19.6. If you wish to link to or make any use of content on our site other than that set out above, please contact info@rlb360.com.

20. Which country’s laws apply to any disputes?

20.1. If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

20.2. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

21. Our trade marks are registered

[TRADE MARK] is a UK registered trade mark of Heritage Great Britain Plc and/or Heritage Attractions Limited. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under [Clause 10 ] above.

Last Updated on 15th August 2022.