Tour Access Statement

Overlooking the River Mersey and dominating one of the world’s most famous waterfront skylines, is Royal Liver Building.

This iconic symbol of Liverpool, built in 1911, and at the time, the tallest building in Europe, has the enviable status of a Grade 1 listed landmark building.

The tour of the West tower of this Iconic building was conceived in 2018 and is operated by Heritage Attractions as part of their portfolio of visitor attractions.

The full tour involves climbing 124 stairs above the 10th floor, and this guide has been produced to enable guests to make informed decisions.


Please note that where assistance is required visitors are asked to ensure they are accompanied on their visit. Due to the nature of the tour Children under 5 years of age are not permitted & children between the ages of 5 and 16 must be accompanied by a responsible adult.

Wheelchair and users of small compact mobile scooters can access the building from the front using the ramp at the main entrance and entering via the ground floor reception and using the lift to the interactive exhibition gallery in the lower ground floor. This area is free of charge.

The West Tower Tour

This is not suitable for wheelchair/mobility scooter users as the access to floor 10 is restricted and further progress requires negotiation of 124 steps, 71 of which are a narrow spiral stone staircase. In the event of an emergency evacuation there is a need to negotiate 300 steps from the 10th floor to reach the Ground floor exits.

At the visitor centre, customers will be allocated to groups and given a quick safety briefing by their tour guide.

From the exhibition space there is a gently sloping corridor leading to the elevator. The elevator has a capacity of up to 8 persons (of average build) and a weight limit of 640kgs. Each party will be accompanied by a member of staff for the journey. The lift will travel directly to the level 10 viewing platform.

For visitors who may not feel comfortable travelling in the lift there is an option to use the 300 stairs (10 flights) up to the 10th floor. Please inform a member of the team on arrival if this is required.

On arrival at level 10, there is a narrow corridor leading to two steps out onto the roof terrace to enjoy views of the clock face and tower as well as across the River Mersey. This level is open to the elements and will be affected by inclement weather.

From here the tour continues on foot to the upper floors. This is strenuous and visitors with medical conditions that are affected by physical exertion, heights and confined spaces should consider the following before continuing:

There are 53 steps to a short holding area before a further 37 steps leads to the upper clock floor where there will be a digitally mapped audio/visual display. Please note this will contain flashing lights and loud sounds which may affect you if you suffer from photo sensitivity epilepsy.

Following the display the tour continues via another 34 steps to the 360° panoramic view point above the clocks. This is outside and will be affected by inclement weather. NOTE: the clock strikes on the quarter hour and is very loud at this level. Ear protectors are available free of charge from the dispenser in the briefing area and are to be used upon leaving the 14th floor.

Because of the restricted access to each of the areas the time allowed at each of the areas is strictly controlled to allow each party to safely move from area to area.

On returning to the 10th floor the lift returns you to the lower ground floor. Should the lifts become unusable at any time due to a breakdown or emergency then you will have to walk down a maximum of 408 steps.

Nimbus Access Card & Essential Companion tickets

Nimbus Accessibility

We are committed to helping guests with additional needs experience an enjoyable and memorable visit to the RLB360.

We are proud to now partner with Nimbus Disability, operators of the Access Card scheme.

All applications must be completed online, at least 7 days prior to your visit. We are unable to accept any same day applications.

Nimbus Disability will individually assess your needs and determine if you qualify for an Access Card.

Nimbus Disability have a robust, detailed application process, providing the opportunity to upload supporting documentation along with any information about the assistance you require in order to visit us.

Nimbus Disability will handle all your details safely and securely without RLB360 viewing the reason why you require additional assistance.



All applications need to be submitted via the Nimbus Disability website.

If eligible for an Access Card, you will also have the option to purchase a full Access Card at a cost of £15. Access Cards are valid for 3 years and can be used at thousands of locations across the UK and beyond, including Theme Parks and many other visitor attractions who offer similar forms of assistance.

Click the link here to open the Nimbus Disability website and start your application;

The Nimbus Team will process your application within 72 hours, however, this may take longer during peak times.

Once your request has been approved by Nimbus, please forward your confirmation e-mail or a picture of your Access Card (or provide the full name and card number), along with your RLB360 online booking reference (if you have already made a booking), and your intended visit date to:

Our Access Team will then respond to your request within 48 hours to advise which services you qualify for and provide further instructions of how to redeem these services.




If you already have a full, valid Access Card, please send either a clear photograph of the Access Card, or your Access Card number and full name, along with your online booking reference number (if you have already made a booking), or intended visit date, to:

Our Access Team will then respond to your request within 48 hours to advise which services you qualify for and provide further instructions of how to redeem these services.


Our staff are no longer able to authorise same day additional assistance requests. Instead, all applications must be made online via the Nimbus Disability website, at least 7 days prior to your visit. Applications are still possible within 7 days, however this provides significantly less time for an application to be reviewed.

There is still a provision for guests to make a same day application via Nimbus Disability, however due to the robust processes in place, and the documentation/supporting information required for an application, this may take up to one hour. Therefore, we strongly recommend applications are submitted in advance in order to avoid delays.

Please note, our staff are unable to review or approve any supporting documentation presented on arrival other than a valid Access Card or a Nimbus approval e-mail for a visit to RLB360, and any such requests will be declined.


For further details regarding Nimbus Disability and the Access Card scheme, please visit

Toilet Facilities

There are unisex toilet facilities and an accessible toilet facility located in the lower ground floor exhibition space only. The tour lasts for between 60 – 70 mins so be sure to visit the toilet before commencing on the tour.

Exiting the Tour

The exit is via the tour shop which is flat-level access in the lower ground floor level and returning to the front of the building via the entrance steps.

Wheel chair users will take the lift to the ground floor area to exit via the main doors and entrance ramp.