Tour Access Statement
Overlooking the River Mersey and dominating one of the world’s most famous waterfront skylines, is Royal Liver Building.
This iconic symbol of Liverpool, built in 1911, and at the time, the tallest building in Europe, has the enviable status of a Grade 1 listed landmark building.
The tour of the West tower of this Iconic building was conceived in 2018 and is operated by Heritage Attractions as part of their portfolio of visitor attractions.
The full tour is physically demanding, and this guide has been produced to enable guests to make informed decisions.
Please note that where assistance is required visitors are asked to ensure they are accompanied on their visit. Due to the nature of the tour Children under 7 years of age are not permitted & children between the ages of 7 and 16 must be accompanied by a responsible adult.
Wheelchair and users of small compact mobile scooters can access the building from the front using the ramp at the main entrance and entering via the ground floor reception and using the lift to the interactive exhibition gallery in the lower ground floor. This area is free of charge.
The West Tower Tour
This is not suitable for wheelchair/mobility scooter users as the access to floor 10 is restricted and further progress requires negotiation of 124 steps, 71 of which are a narrow spiral stone staircase.
At the visitor centre, customers will be allocated to groups and given a quick safety briefing by their tour guide.
From the exhibition space there is a gently sloping corridor leading to the elevator. The elevator has a capacity of 8 persons (of average build) and a weight limit of 640kgs. Each party will be accompanied by a member of staff for the journey. The lift will travel directly to the level 10 viewing platform.
On arrival at level 10, there is a narrow corridor leading to two steps out onto the roof terrace to enjoy views of the clock face and tower as well as across the River Mersey. This level is open to the elements and will be affected by inclement weather.
From here the tour continues on foot to the upper floors. This is strenuous and visitors with medical conditions that are affected by physical exertion, heights and confined spaces should consider the following before continuing:
There are 53 steps to a short holding area before a further 37 steps leads to the upper clock floor where there will be a digitally mapped audio/visual display. Please note this will contain flashing lights and loud sounds which may affect you if you suffer from photo sensitivity epilepsy.
Following the display the tour continues via another 34 steps to the 360° panoramic view point above the clocks. This is outside and will be affected by inclement weather. NOTE: the clock strikes on the quarter hour and is very loud at this level. Ear protectors are available free of charge from the dispenser in the briefing area and are to be used upon leaving the 14th floor.
Because of the restricted access to each of the areas the time allowed at each of the areas is strictly controlled to allow each party to safely move from area to area.
On returning to the 10th floor the lift returns you to the lower ground floor. Should the lifts become unusable at any time due to a breakdown or emergency then you will have to walk down a maximum of 408 steps.
There are male and female toilet facilities, baby changing and an accessible toilet facility located in the lower ground floor exhibition space only. The tour lasts for approximately 70 mins so be sure to visit the toilet before commencing on the tour.
Exiting the tour
The exit is via the tour shop which is flat-level access in the lower ground floor level and returning to the front of the building via the entrance steps.
Wheel chair users will take the lift to the ground floor area to exit via the main doors and entrance ramp.
Staff Disability Access Awareness Training
Staff have received disability access awareness training, which has equipped them to understand and support blind and visually impaired visitors, deaf and hearing-impaired visitors, people on the autistic spectrum and wheelchair users. The training programme will be refreshed and updated from time to time, to meet a social model of disability.
Please enjoy the tour.